Terms & Conditions

1.1 The website at https://mymenopause-sa.co.za/ (“the Website”) is owned and operated by Ulwazi Health Hub (Pty) Ltd., a private company registered in the Republic of South Africa with registration number 2026/498020/07 (“we”, “us”, “our”).

1.2 Our details:

• Directors: Dr R Govender
• Physical address: near Centurion, Gauteng, 0157
• Postal address (including for service of legal documents): Postnet suite #03, Private bag x32, Highveld, Gauteng, 0169
• Telephone: +27 87 265 2392
• Email: info@mymenopause-sa.co.za
• VAT: We are not registered for VAT, and no VAT is charged
• Information Officer: Dr R Govender, support@mymenopause-sa.co.za

2.1 These Terms apply to everyone who uses the Website, including free content, accounts, paid subscriptions, subscriber-only content, newsletters, events and (when available) the community forum.

2.2 By using the Website or creating an account, you agree to these Terms. If you do not agree, please do not use the Website or create an account.

2.3 When you buy a subscription or a single article (single purchase), you will be asked to tick a box confirming that you have read and accept these Terms, our Cancellation Policy, our Privacy Policy and our Disclaimer. You will not be able to complete your purchase without doing so.

2.4 Before you pay, you will see a summary of your order, including the price, billing frequency and renewal date, and you will be able to correct any mistakes or cancel the order.

2.5 After you pay, we will email you a confirmation of your transaction and a copy of these Terms. You can also download or print these Terms from the Website at any time.

In these Terms:

• “Business day” means any day other than a Saturday, Sunday or South African public holiday.
• “Cancellation Policy”, “Privacy Policy” and “Disclaimer” mean the documents with those names published on the Website, as updated from time to time.
• “Community” means any forum, comment section or other area of the Website where members can post content.
• “Content” means all articles, guides, graphics, videos, newsletters and other material on the Website.
• “Subscriber” or “Member” means a person with an active paid subscription.
• “Subscription” means paid membership of the Website, billed monthly or annually as selected at checkout.
• “Subscription period” means the month or year for which you have paid.
• “Subscriber-only content” means Content marked as available only to Subscribers.
• “Single purchase” means a once-off purchase of access to a specific article or item of Content under clause 7.
• “You” means the person using the Website or holding an account.

3.1 If these Terms conflict with another of our documents, the Cancellation Policy governs cancellations and refunds, the Privacy Policy governs personal information, and these Terms govern everything else.

4.1 You must be 18 or older to create an account or buy a subscription. By you completing and opening the account you warrant that you are over 18 years old.

4.2 You must give accurate information when you create your account and keep it up to date.

4.3 Your account is for you alone. You must keep your login details confidential and must not share your account or let anyone else use it.

4.4 Please tell us promptly at info@mymenopause-sa.co.za if you think someone else has used your account.

5.1 Your subscription gives you:

• access to all Subscriber-only content for as long as your subscription is active; and
• two subscriber newsletters per calendar month, sent to the email address on your account.

5.2 Some pages show a free preview, with the rest of the article available only to Subscribers. A free preview does not make the whole article free.

5.3 You may read, print or save Content for your own personal, non-commercial use, including to take to your healthcare provider. You may not otherwise copy, republish, scrape, share, sell or distribute Subscriber-only content (see clause 15 and 16).

6.1 All prices are in South African Rand (ZAR). Current prices and billing options are shown at checkout. We are not currently registered for VAT, so no VAT is added to our prices. If this changes, we will tell you and clause 21 will apply.

6.2 The price you pay is the price shown at checkout when you subscribe. We will not charge you more than that price during the subscription period you have bought, save for any add-ons, changes, amendments and/or additions.

6.3 Payments are processed by PayFast. We do not see or store your card or bank details. PayFast gives us your name, email address, payment status and a reference that lets us manage your subscription. PayFast’s own terms and privacy policy also apply to your payment.

6.4 If a payment fails, is reversed or is charged back, we will email you. If the payment is not made within seven (7) days of that email, we may suspend your access to Subscriber-only content until it is.

7.1 The Website will offer certain articles or content for individual, once-off purchase through Paid Memberships Pro (PMPro). This is different from a recurring membership subscription.

7.2 When a customer selects a paid article or content, they may see a short description explaining that they are purchasing access to that specific article or content for a once-off fee. The customer is not signing up for a monthly or annual membership by making this purchase.

7.3 Once payment has been successfully completed, the customer will receive access to the purchased article or content through their My Menopause SA account. The purchase does not automatically subscribe the customer to the general newsletter or marketing communications. Newsletter subscription must be separately and voluntarily selected by the customer.

7.4 Digital content is made available to you immediately after payment. At checkout you will be asked to tick a box confirming that you have read and accepted these Terms. As stipulated here, by accepting these Terms, this confirms that you want access to start immediately and that you understand that, because it does, you cannot cancel the purchase or claim a cooling-off refund once payment is complete (section 42(2)(d) of the Electronic Communications and Transactions Act 25 of 2002).

7.5 This does not limit your rights under the Consumer Protection Act 68 of 2008. If, after paying, we fail to give you access, or the content is not as described, we will fix the problem or refund you.

8.1 Monthly subscriptions renew automatically each month until you cancel. By subscribing, you authorise PayFast to charge the subscription fee to your chosen payment method at the start of each new month.

8.2 Annual subscriptions run for a fixed term of 12 months. Before you pay, we will show you the end date of the term and the price.

8.3 Between 80 and 40 business days before an annual subscription ends, we will email you to remind you of the end date, any material changes, the price for a further year, and your options. In that email you may: (a) confirm that you want to renew for a further 12 months; or (b) cancel.

8.4 If you do nothing, we will not renew your subscription for a further year. Instead, it will continue on a month-to-month basis at one-twelfth of your annual fee per month (or another monthly price you have agreed to), and you can cancel at any time under clause 9.2.

8.5 We will only charge a new annual fee if you have confirmed the renewal under clause 8.3(a).

9.1 You can cancel at any time at https://mymenopause-sa.co.za/membership-account/membership-cancel/ or by emailing info@mymenopause-sa.co.za.

9.2 Monthly subscriptions: cancelling stops all future payments. You keep access to Subscriber-only content until the end of the month you have already paid for. After that, your access ends.

9.3 Unsubscribing from emails does not cancel your subscription. Cancelling your subscription does not delete your account. To delete your account and personal information, see our Privacy Policy.

9.4 Monthly subscriptions: we do not refund part of a month, except where clause 20.3 or 21.3 applies or the law requires it.

9.5 Annual subscriptions: you may cancel at any time by giving 20 business days’ notice. The cancellation takes effect when that notice period ends, and you keep access until then. We will refund the fee for any whole months of the subscription period remaining after the notice period ends. We do not charge a cancellation fee or penalty.

9.6 Our Cancellation Policy gives more detail. Nothing in these Terms limits any cancellation, cooling-off or refund right you have under the Consumer Protection Act 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

10.1 A membership gives immediate access to Subscriber-only digital content. At checkout, the Subscriber will be asked to confirm that these Terms have been read and accepted. As stipulated here, by accepting these Terms, this confirms that the service must start immediately upon successful payment. By giving this confirmation, the Subscriber acknowledges that the service begins before the end of the seven-day cooling-off period provided for in section 44 of the Electronic Communications and Transactions Act 25 of 2002. The Subscriber therefore understands that, in terms of section 42(2)(d) of that Act, the cooling-off right does not apply.

10.2 This does not affect any other rights the Subscriber has under the Consumer Protection Act 68 of 2008, and your rights related to fixed-term agreements.

11.1 We give refunds in these cases:

• cancellation of an annual subscription (clause 9.5);
• missed newsletters that are not rectified (clause 12.3);
• a single purchase or subscription that we fail to deliver (clause 7.5);
• if we end your subscription for a reason other than your breach of these Terms or non-payment (clause 20.3);
• if you do not accept a change to these Terms or to the price (clause 21.3); and
• in any other case where the law requires a refund.

11.2 Refunds are paid to the payment method you used, within 30 days of the event giving rise to the refund, or sooner if the law or PayFast’s process requires.

12.1 Subscribers receive two newsletters, which link to article(s), per calendar month. These are part of the paid service, not marketing.

12.2 Occasionally a newsletter may be delayed by technical problems, email-provider issues, public holidays or circumstances outside of our reasonable control. We will send a delayed newsletter as soon as reasonably possible.

12.3 If we fail to deliver the promised newsletters in a calendar month, we will endeavour to send the outstanding newsletters within a reasonable time. Where we cannot remedy the failure, we will offer an appropriate subscription extension or a reasonable proportionate refund.

12.4 Separately, we may send you promotional emails about our own similar products and services. Every promotional email will include an easy way to opt out. We will only send promotional emails about other organisations’ products with your consent. Opting out of promotional emails does not stop your subscriber newsletters or essential account and payment emails.

13.1 We collect information including your name, email address and cellphone number, as set out in our Privacy Policy to create and manage your account and subscription, send you newsletters, and communicate with you about your account.

13.2 We do not ask for, and do not want, information about your personal health. Please do not include health details in messages, contact forms or booking forms. We cannot give individual advice. If you send us health information, we will use it only to reply to you and will then delete it. The service provided is educational health information and does not constitute medical advice and the same must be sought from a qualified healthcare professional.

13.3 Some of our service providers, such as our analytics provider (Google Analytics), may store information outside South Africa. Our Privacy Policy explains how your information is protected in that case, and your rights to access, correct, object to processing of and delete your personal information.

13.4 Our Privacy Policy forms part of these Terms.

IMPORTANT – PLEASE READ. This clause limits our liability and your rights.

14.1 Not medical advice. All Content is general educational information. It is not medical advice, diagnosis or treatment, and it is not a substitute for advice from a qualified healthcare professional who knows your circumstances. Never disregard professional medical advice or delay seeking it because of something you read on the Website.

14.2 No healthcare relationship. Using the Website, subscribing, posting in the Community, attending an event or contacting us does not create a doctor–patient or any other healthcare-provider relationship, even if the author or presenter is a registered health professional.

14.3 Emergencies. Do not use the Website in an emergency. If you have a medical emergency, call 10177 (ambulance) or 112 from any cellphone, or go to your nearest emergency unit. If you are in emotional crisis or thinking of harming yourself, call the SADAG Suicide Crisis Helpline on 0800 567 567 (24 hours).

14.4 Limits on our liability. We are not responsible for decisions you make about your health without consulting a qualified healthcare professional. To the extent the law allows, our total liability to you for any claim relating to the Website or your subscription is limited to the amounts you paid us in the 12 months before the claim arose.

14.5 Our Disclaimer gives more detail and forms part of these Terms.

15.1 The Content, the My Menopause South Africa (also MyMenopauseSA) name and logo, and the design of the Website are owned by us or our licensors and are protected by the Copyright Act 98 of 1978, common law rights and trade mark law, whether or not registered.

15.2 Your subscription gives you a personal, non-transferable licence to access Subscriber-only content while your subscription is active, for the uses allowed in clause 5.3. It does not transfer ownership of any Content to you.

15.3 Except as allowed by law, you may not copy, republish, share (including by screenshot or by sharing your login), sell, distribute, scrape or adapt Content without our written permission.

You must not:

• try to gain unauthorised access to restricted pages, accounts or systems;
• get around the paywall, membership controls or security measures;
• share Subscriber-only content with people who are not Subscribers;
• use bots, scrapers, crawlers or AI tools to extract or copy Content;
• upload malicious code or use the Website for anything unlawful;
• impersonate anyone, including a health professional, or give false account information.
• engage in simultaneous or multiple logins from one account or using one account details.

17.1 We may offer webinars, talks and other events, which you can book through the Website. Each event page will show the date, price (if any) and cancellation terms for that event.

17.2 Events are educational and are subject to clause 14. Presenters cannot give individual medical advice during an event.

17.3 We may record events. We will tell you at the start of recording an event, and how the recording will be used.

17.4 You may cancel a booking. We may charge a reasonable cancellation fee, shown on the event page before you book, but we will not charge a fee if you cannot attend because of the death or hospitalisation of the person the booking was for. If we cancel or materially change an event, we will offer you a full refund.

18.1 We aim to keep the Website available and secure, but we cannot guarantee uninterrupted access. Maintenance, hosting failures, cyber incidents and payment-provider problems may affect it from time to time.

18.2 We will take reasonable steps to restore access to the Website as soon as possible following any service interruption.

19.1 We use third-party providers for hosting (Xneelo), payments (PayFast), subscriptions (Paid Memberships Pro) email and newsletters (MailPoet), analytics (Google Analytics) and security. Their own terms and privacy notices also apply.

19.2 The Website may link to other websites. We do not control them and are not responsible for their content. Sponsored content, advertising and affiliate links are always clearly labelled.

20.1 We may suspend or close your account if you materially breach these Terms, do not pay, act fraudulently or unlawfully, or if continued access would put the Website or other members at serious risk.

20.2 Unless the breach is serious or urgent, we will first tell you what the problem is and give you a reasonable opportunity (at least 10 business days) to put it right, if this is possible.

20.3 If we end your subscription for any reason other than your breach of these Terms or non-payment, we will refund the fee for the unused part of your subscription period.

21.1 We may change these Terms to reflect changes in the law, our services, our prices or our technology.

21.2 Should there be any material changes, including price increases or the introduction of VAT, we will notify you by email at least 20 business days before they take effect. Price increases will only apply after your current paid subscription period ends.

21.3 If you do not accept a change, you may cancel with the requisite notice period, before it takes effect and we will refund any amount you have prepaid for the period after the change.

21.4 Minor changes that do not affect your rights, such as corrections or clarifications, take effect when published. Each version of these Terms shows its effective date, and earlier versions are available on request.

22.1 If you have a complaint, please email info@mymenopause-sa.co.za. We will acknowledge it within three (3) business days and aim to resolve it within 15 business days.

22.2 If we cannot resolve your complaint, you may approach:

• the Consumer Goods and Services Ombud (CGSO);
• the National Consumer Commission or your provincial consumer protection authority; or
• for complaints about your personal information, the Information Regulator.

22.3 Nothing in these Terms prevents you from using any other dispute-resolution process or court available to you under South African law.

22.4 These Terms are governed by the laws of the Republic of South Africa.

23.1 You agree that we may send you notices, confirmations and other communications about your account and subscription by email to the address on your account, and that these satisfy any legal requirement for written communication.

23.2 You may send notices to us by email to info@mymenopause-sa.co.za. Legal documents must be served at our postal address in clause 1.2.

24.1 Severability: if any part of these Terms is found unlawful or unenforceable, the rest remains in force.

24.2 No waiver: if we do not enforce a right immediately, we do not give it up.

24.3 Events beyond our control: we are not responsible for failing to meet our obligations because of events beyond our reasonable control, such as force majeure, supervening impossibility of performance, pandemics or epidemics, natural disasters, widespread power or internet outages or failures of third-party providers.

24.4 Transfer: you may not transfer your subscription to anyone else. We may transfer or cede our rights and obligations to another entity without your permission or to any entity that takes over the Website. Your rights under these Terms will not be reduced as a result.

24.5 Language: where these Terms are published in more than one language, the English version prevails if there is any inconsistency.

24.6 Your statutory rights: nothing in these Terms limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or the Protection of Personal Information Act that cannot lawfully be limited.

24.7 Whole agreement: these Terms, the Cancellation Policy, the Privacy Policy and the Disclaimer are the whole agreement between you and us about the Website.

Subscriptions, payments, cancellations, complaints and general enquiries: info@mymenopause-sa.co.za· +27 87 265 2392

• Privacy and personal information: support@mymenopause-sa.co.za