Effective date: 10 November 2026
These FAQs answer the questions we are asked most often, in plain language. They are a summary only.
Your rights and ours are set out in our Terms and Conditions, Privacy Policy, Cookie Policy, Cancellation Policy and Disclaimer, and those documents apply if anything here is different or incomplete. Each answer tells you where to read more.
No. Everything on My Menopause South Africa is general educational information. It is meant to help you understand menopause and perimenopause and to have better-informed conversations with your healthcare professional. It is not a diagnosis or a treatment plan, and it cannot take your personal medical history into account. Please do not start, stop or change any treatment because of something you read here without speaking to your doctor or healthcare professional first.
Read more: Disclaimer clauses 2 and 7; Terms clause 14.
No. Subscribing, buying an article, attending an event, posting in the Community or contacting us does not create a doctor–patient or any other healthcare relationship, even when the author or presenter is a registered health professional.
Read more: Disclaimer clause 3; Terms clause 14.2.
We cannot give individual medical advice, so please do not send us details about your health (symptoms, diagnoses, medication or test results) in messages, forms or event chats (when available). If you do, we will use them only to reply to you and will then delete them. For advice about your own situation, please see a healthcare professional.
Read more: Privacy Policy clause 4; Terms clause 13.2.
Do not use the website. Call 10177 for an ambulance or 112 from any cellphone, or go to your nearest emergency unit. If you are in emotional crisis or thinking of harming yourself, call the SADAG Suicide Crisis Helpline on 0800 567 567 (24 hours).
Read more: Terms clause 14.3; Disclaimer clause 4.
Some of our content draws on research and guidelines from other countries. There may be instances where a medicine, dose or test discussed may not be registered with SAHPRA, may not be available here, or may not be covered by your medical scheme. Your doctor or healthcare professional can tell you what is appropriate and available for you. We do not advertise or sell any medicine.
Read more: Disclaimer clauses 5 and 7.
Access to all Subscriber-only content for as long as your subscription is active, and two subscriber newsletters each calendar month, linking to new articles. Some pages show a free preview; the full article is for Subscribers.
Read more: Terms clause 5.
Yes. Some articles and content can be bought individually for a once-off fee. You get access through your account, and you are not signed up for a subscription or any newsletter. Because access starts as soon as you pay, a single purchase can’t be cancelled or refunded afterwards, unless we fail to give you access or the content is not as described, in which case we will fix it or refund you.
Read more: Terms clause 7.
No. Each account is for one person, and logging in from several places at once using one account isn’t allowed. Please do not share Subscriber-only content with people who are not Subscribers.
Read more: Terms clauses 4.3 and 16.
Yes. You may read, print or save Content for your own personal, non-commercial use, including to take to your healthcare provider.
Read more: Terms clause 5.3.
Yes, you must be 18 or older to create an account or buy a subscription.
Read more: Terms clause 4.1.
Payments are processed by PayFast. We never see or store your card or bank details. Prices are in South African Rand. We are not registered for VAT, so no VAT is added.
Read more: Terms clause 6.
Between 80 and 40 business days before it ends, we’ll email you with the end date, the price for another year and your options. You can confirm that you want to renew for another 12 months, or cancel. If you do nothing, we won’t charge you for another year. Your subscription will carry on month to month at one-twelfth of your annual fee, and you can cancel at any time.
Read more: Terms clause 8.
Use the cancellation page in your account, or email info@mymenopause-sa.co.za from the address linked to your account.
Refunds are paid to the payment method you used, within 30 days.
Read more: Terms clauses 9 and 11; Cancellation Policy.
Not for subscriptions or single purchases. At checkout you confirm that you want access to start straight away. Because the service begins immediately at your request, the seven-day cooling-off right under the Electronic Communications and Transactions Act doesn’t apply. Your other rights under the Consumer Protection Act are not affected.
Read more: Terms clauses 7.4 and 10.
We will email you. If the payment is not made within seven days of that email, we may pause your access to Subscriber-only content until it is.
Read more: Terms clause 6.4.
We’ll give you at least 20 business days’ notice by email of any price increase, and it only applies after the period you’ve already paid for ends. If you don’t accept a change, you can cancel and we’ll refund anything you’ve prepaid for the period after the change.
Read more: Terms clause 21.
No. Unsubscribing, cancelling and deleting your account are three separate things:
Read more: Terms clause 9.3; Privacy Policy clause 7.
Newsletters are occasionally delayed, and we’ll send a delayed one as soon as we reasonably can. If we can’t make up a missed newsletter, we’ll offer you an extension to your subscription or a proportionate refund. Please also check your spam or promotions folder.
Read more: Terms clause 12.
Mainly your name, email address and cellphone number, plus account, payment-status and technical information needed to run the website. We do not sell your personal information or share it with other organisations for their marketing. Some providers, such as Google Analytics, may process information outside South Africa, under the protections POPIA requires.
Read more: Privacy Policy clauses 3, 10 and 12.
Cancel any active subscription first. Then email support@mymenopause-sa.co.za from the address linked to your account, with the subject “Account deletion”. We’ll delete or de-identify your information within 30 days, apart from records we must keep by law. Deleting your account ends access to any single purchases too.
Read more: Privacy Policy clause 15A.
Essential cookies that keep you logged in and control access to Subscriber-only content, and Google Analytics cookies only if you agree to them. You can change your choice at any time through the “Cookie settings” link at the bottom of every page.
Read more: Cookie Policy.
Email info@mymenopause-sa.co.za. We willl acknowledge your complaint within three (3) business days and aim to resolve it within fifteen (15) business days. For complaints about your personal information, contact our Information Officer first, then the Information Regulator if needed.
Read more: Terms clause 22; Privacy Policy clause 19.
Read more: Terms clause 25.