My Menopause South Africa – Cancellation Policy

This Cancellation Policy explains how to cancel a subscription, a single purchase or an event booking with My Menopause South Africa, a website owned and operated by Ulwazi Health Hub (Pty) Ltd (registration number 2026/498020/07). It also explains what happens to your access, your payments and any refund.

This policy forms part of our Terms and Conditions, and words defined in the Terms have the same meaning here. It restates the cancellation and refund rules in clauses 7 to 11, 17.4, 20 and 21 of the Terms. If anything here appears to give you fewer rights than the Terms or the law, the provision more favourable to you applies.

You can cancel at any time at https://mymenopause-sa.co.za/membership-account/membership-cancel/ or by emailing info@mymenopause-sa.co.za.

When contacting us, provide the email address associated with the account and, if available, the transaction or subscription reference.

We will email you a confirmation when your cancellation has been processed, showing the date it takes effect and the date your access ends. If you do not receive it within two business days, please contact us at info@mymenopause-sa.co.za. We recommend keeping the cancellation confirmation for your records.

Monthly subscriptions. Cancelling stops all future payments. You keep access to Subscriber-only content and subscriber newsletters until the end of the month you have already paid for. After that, your access ends. We do not refund part of a month, except where clause 5 of this policy applies or the law requires it.

Annual subscriptions. You may cancel at any time by giving 20 business days’ notice. Your cancellation takes effect when that notice period ends, and you keep access until then. See clause 3A for refunds.

Charges after cancellation. If PayFast charges you after your cancellation has taken effect, we will refund that charge in full within 30 days.

Your account. Cancelling does not delete your account. Any single purchases stay available in your account. To delete your account, see clause 15A of our Privacy Policy, and please cancel your subscription first.

An annual subscription runs for a fixed term of 12 months.

Cancelling during the year. You may cancel at any time on 20 business days’ notice. We will refund the fee for any whole months of the subscription period remaining after the notice period ends, within 30 days, to the payment method you used. We do not charge a cancellation fee or penalty.

Before the year ends. Between 80 and 40 business days before your annual subscription ends, we will email you with the end date, any material changes, the price for a further year and your options. You may confirm that you want to renew for a further 12 months, or cancel.

If you do nothing. We will not renew for a further year or charge a new annual fee. Your subscription will continue month to month at one-twelfth of your annual fee (or another monthly price you have agreed to), and you can cancel at any time as a monthly subscription under clause 3.

A single purchase gives you access to a specific article or item of Content as soon as payment succeeds. Because you confirm at checkout that you want access to start immediately by accepting our Terms, you cannot cancel a single purchase or claim a cooling-off refund once payment is complete.

If, after paying, we fail to give you access, or the content is not as described, we will fix the problem or refund you.

You may cancel an event booking. We may charge a reasonable cancellation fee, which will be shown on the event page before you book. We will not charge a fee if you cannot attend because of the death or hospitalisation of the person the booking was for. If we cancel or materially change an event, we will offer you a full refund.

We will email you at least 20 business days before any material change to our Terms or prices takes effect, including the introduction of VAT. Price increases apply only after your current paid subscription period ends. If you do not accept a change, you may cancel before it takes effect, and we will refund any amount you have prepaid for the period after the change.

Unsubscribing from emails and cancelling your subscription are separate things.

• Unsubscribing from emails does not cancel your subscription or stop your payments. To cancel, follow clause 2.
• Opting out of promotional emails does not stop your subscriber newsletters, which are part of your paid subscription and not marketing.
• Payment confirmations, renewal reminders, security notices and other essential account messages are not marketing and will continue while you have an account.

We give refunds in these cases:

• cancellation of an annual subscription (clause 3A);
• missed subscriber newsletters that we do not rectify, where we cannot offer an appropriate subscription extension instead;
• a single purchase or subscription that we fail to deliver, or content that is not as described (clause 3B);
• if we end your subscription for a reason other than your breach of the Terms or non-payment (clause 8);
• if you do not accept a change to the Terms or prices (clause 3D);
• a cancelled or materially changed event (clause 3C); and
• any other case where the law requires a refund.

We do not refund part of a month on a monthly subscription, except in the cases above.

Refunds are paid to the payment method you used, within 30 days of the event giving rise to the refund, or sooner if the law or PayFast’s process requires. To ask about a refund, email info@mymenopause-sa.co.za with your account email address and transaction reference.

Cooling-off. Subscriptions and single purchases give you access to digital content as soon as payment succeeds. At checkout, by accepting our Terms, you confirm that you want access to start immediately. Because of this, the seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act 25 of 2002 does not apply, as provided in section 42(2)(d) of that Act.

Annual subscriptions. An annual subscription is a fixed-term agreement under section 14 of the Consumer Protection Act 68 of 2008. You may cancel it at any time on 20 business days’ notice. We do not charge a cancellation fee or penalty.

Your other rights. Nothing in this policy limits any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot lawfully be limited, including your right to a remedy if content is not delivered or is materially not as described.

If a payment fails, is reversed or is charged back, we will email you. If the payment is not made within seven (7) days of that email, we may suspend your access to Subscriber-only content until it is.

We will not close your account for non-payment without first telling you and giving you at least 10 business days to pay. If your subscription is ended for non-payment, your access ends and you will need to buy a new subscription to regain it.

We may suspend or end your subscription or close your account if you materially breach the Terms (for example, by sharing your login or Subscriber-only content), do not pay, act fraudulently or unlawfully, or if continued access would put the Website or other members at serious risk.

Unless the breach is serious or urgent, we will first tell you what the problem is and give you a reasonable opportunity, of at least 10 business days, to put it right if that is possible.

If we end your subscription for any reason other than your breach of the Terms or non-payment, we will refund the fee for the unused part of your subscription period.

If you are unhappy with how a cancellation or refund has been handled, please email info@mymenopause-sa.co.za. We will acknowledge your complaint within three (3) business days and aim to resolve it within 15 business days. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission or your provincial consumer protection authority.

This policy is governed by South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.